Reece Heating and Air, LLC ("Reece," "we," "us") operates a text message (SMS) notification program for our customers. This policy explains how phone numbers and messaging data are collected, used, and protected as part of that program. It supplements, and does not replace, our general Privacy Policy.
Only our registered customers receive text notifications through this program, and only in connection with a service request they have made with us. Phone numbers are provided directly to us by the customer — for example when scheduling a service call by phone, online form, or in person — and are never purchased, rented, or obtained from a third-party list.
Messages are transactional and service-related, such as:
We do not use this program to send marketing, promotional, or advertising messages.
Message frequency varies depending on your service activity — you'll generally receive one message per step of your service request. Message and data rates may apply. Reply STOP at any time to cancel, or HELP for help.
We do not share, sell, rent, or otherwise disclose mobile phone numbers or SMS opt-in/consent data to any third party or affiliate for marketing or promotional purposes, under any circumstances. Text messaging originator opt-in data and consent are not shared with anyone outside of providing the notification service you signed up for. This includes not sharing data with third parties for their own marketing use.
The only parties with access to your phone number are Reece Heating and Air, LLC and Twilio, Inc., the messaging platform we use to deliver texts (see Third-Party Services below).
You can cancel text notifications at any time by replying STOP to any message you receive. After you send STOP, we will send one final message confirming you have been unsubscribed, and you will receive no further texts unless you opt in again. If you need help, reply HELP to any message, or contact us using the information below.
Supported carriers are not liable for delayed or undelivered messages.
In connection with this SMS program, we collect and retain:
This information is used solely to deliver and manage the notifications described above, and to comply with opt-in/opt-out obligations.
Messages are delivered using Twilio, Inc., a third-party messaging platform. Twilio processes message content and delivery data on our behalf under its own privacy policy and does not use this data for its own marketing purposes.
You may opt out at any time (see above) or request that we delete the phone number and related messaging data we hold about you by emailing service@reeceac.com. We will respond within 5 business days.
We may update this policy from time to time to reflect changes to the SMS program or applicable law. Material changes will be posted here with an updated "Last updated" date.
Questions about text messages you've received, or about this policy? Email service@reeceac.com, call (478) 987-1354, or reply HELP to any message.