Reece Heating and Air, LLC ("Reece," "we," "us," or "our") provides HVAC and refrigeration installation, repair, and maintenance services to residential and commercial customers in Middle Georgia. This Privacy Policy explains how we collect, use, share, and protect information when you visit reeceac.com (the "Site"), call, text, or otherwise contact us, or become a customer.
We collect information in the following ways:
We use the information we collect to:
We do not sell your personal information.
If you provide your mobile number and opt in, we may send you text messages related to your service request — such as appointment confirmations, technician dispatch updates, and completion notices — using Twilio, Inc. as our messaging platform. We do not use this program to send marketing or promotional messages.
We do not share, sell, rent, or otherwise disclose your mobile phone number or SMS opt-in/consent data to any third party or affiliate for marketing or promotional purposes, under any circumstances. Message and data rates may apply. Message frequency varies. Reply STOP to any message to cancel, or HELP for help.
Full details of our text messaging program — including who can enroll, message types, and how to opt out — are available in our SMS Privacy Policy and SMS Terms & Conditions.
Our Site uses cookies and similar technologies, including Google Analytics, to understand how visitors use the Site and to improve our content and marketing. Google Analytics collects information such as pages visited, time on page, and general location, and processes it under Google's Privacy Policy. You can control cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
We work with the following third-party services, each of which processes certain information under its own privacy policy:
Our Site may also link to third-party websites, such as social media pages. We are not responsible for the privacy practices of those third-party sites.
Other than the third-party service providers described above, we do not share, sell, or rent your personal information to third parties for their own marketing purposes. We may disclose information when required by law, to protect our rights, or in connection with a business transfer (such as a merger or sale of assets), in which case this policy would continue to apply to your information.
We retain customer and service information for as long as reasonably necessary to provide our services, maintain business records, and comply with legal and tax obligations. We use reasonable administrative and technical safeguards to protect the information we hold, but no method of storage or transmission is completely secure.
Our Site and services are directed to adults and are not intended for children under 13. We do not knowingly collect personal information from children under 13.
You may:
Depending on where you live, you may have additional rights under applicable state privacy law. To exercise any of these rights, contact us using the information below.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be posted here with an updated "Last updated" date.
Questions about this Privacy Policy or your information? Email service@reeceac.com, call (478) 987-1354, or write to us at 329 S Houston Lake Rd, Warner Robins, GA 31088.